Please contact our Customer Service Team via email or live-chat and we will be happy to assist you. If possible, please provide us with a style number which you find next to the product image so that we can provide you with as much as information as possible on the specific product.
Our stock range fluctuates on a daily basis. Therefore, if the product you are currently trying to find is not online, we advise you to either check our website regularly or sign up for our newsletter to be the first to know about new product featured online.
For large orders and customized team wear please send us an email at email@example.com and we will forward your request to the relevant department for someone to contact you.
Unfortunately, we are not able to take orders via phone. Currently only orders can be made via our online website.
You can make a purchase on our website either as a registered customer or as a guest. You do not necessarily have to create an account with us.
You can pay for your order with the following:
- American Express
- Online Banking
You may wish to check your spam/junk box as it may be filtered by your email provider. Otherwise, a spelling mistake in your email address could be the reason that you did not receive a confirmation email. Please contact us if you want to be sure that your order was successfully placed and is being processed.
Once you have successfully placed an order on our website, it will be processed immediately. We will ship out the order by the next working. You will receive a shipping confirmation by email.
Our Customer Service Team is able to provide you with details on your past orders. However, we recommend that you register an account with us for better shopping experience in the future.
You will receive an automated message once your order has been shipped out. The delivery times take between 2-3 days.
You will be able to track your order through the link sent to your email.
In the unlikely event you are unable to find your package although it has officially been delivered, please contact our Customer Service Team and we will an investigation immediately for you.
Please contact us as soon as you have received the incomplete order so we can investigate and assist you.
Please contact our Customer Service Team as soon as possible and a team member will be happy to assist you. Also, please provide us with pictures of the defect for better visibility.
If you have placed your order before midnight, you may collect your order 2 days (Excluding Public Holidays) later. Please wait to receive a notification email to inform you that your parcel is ready for collection before heading down to the self collection points.
Present the notification email upon the collection of your parcel. The notification email will state your order number and that your parcel is ready for collection.
As long as the notification email for the order is presented upon collection. The notification email will state your order number and that your parcel is ready for collection.
Your parcel will be kept for 3 days at the self-collection point. Any parcel uncollected after 7 days will be returned to us. The order will be refunded back to your original mode of payment. Please take note that refunds take 14 to 20 working days to process.
For items and products purchased from TripleReady Online Store, we will process returns for free under the following conditions:
- Purchase was made at TripleReady Online Store;
- Label and/or tags of items are still intact and attached to the item (Please note that return of used items are strictly not permitted); and
- Items are returned to us within 14 days from date of purchase.
All TripleReady Online Store shipments are handled by iCommerce Asia Pte Ltd.
Refund will be processed within 14 working days upon receipt of returned items.
Refunds will be made to your original mode of payment within 14 working days of the returned items being received. This includes credit cards as well as PayPal accounts.
Please contact our Customer Service Team and we will be happy to rectify the situation for you.